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Credit & Collection Analyst

Flow Control Group
🇺🇸 United States
On-site
2 weeks ago
  • Excel
  • Microsoft Office Applications
  • ERP
2 weeks ago
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  • Key Responsibilities:
    •    Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency. 
    •    Proactively contact customers via phone and email to secure payment and resolve outstanding balances. 
    •    Investigate past due invoices, payment delays, disputes, deductions, and short payments. 
    •    Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21). 
    •    Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices. 
    •    Review customer payment history and assist with credit risk assessments and credit hold decisions. 
    •    Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment. 
    •    Support departmental initiatives focused on reducing DSO and improving aging performance. 
    •    Build and maintain professional customer relationships while delivering exceptional service. 
    •    Participate in portfolio reviews, reporting, and process improvement initiatives. 
  • Qualifications:
    •    3–5 years of B2B collections or accounts receivable experience. 
    •    Strong analytical and problem-solving skills. 
    •    Excellent verbal and written communication skills. 
    •    Proficiency in Microsoft Excel and Microsoft Office applications. 
    •    Experience with Prophet 21 (P21) or similar ERP systems preferred. 
    •    Ability to manage multiple priorities in a fast-paced environment. 
  • Performance Expectations:
    Success in this role is measured by:
    •    Cash collections performance 
    •    Reduction of aged receivables 
    •    Portfolio coverage and customer outreach activity 
    •    Timely dispute resolution 
    •    Quality and accuracy of account documentation 
    •    Compliance with departmental policies and procedures

Credit & Collection Analyst · Flow Control Group

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