Portal Billing
Flow Control Group
🇺🇸 United States
On-site
4 weeks ago
- Excel
- Outlook
- ERP
4 weeks ago
- Essential Responsibilities:
•   Submit customer invoices, credit memos, and supporting documentation through customer billing portals.
•   Manage portal-billed accounts from invoice submission through payment collection.
•   Monitor customer portals to ensure invoices are successfully received, accepted, and processed.
•   Investigate and resolve invoice rejections, billing discrepancies, portal issues, and payment delays.
•   Proactively communicate with customers regarding outstanding invoices, portal requirements, and payment status.
•   Partner with Sales, Customer Service, Collections, and other internal teams to resolve issues impacting payment.
•   Document customer communications, account activity, and invoice status within company systems.
•   Maintain portal tracking logs and departmental reporting tools.
•   Monitor assigned accounts, prioritize outstanding balances, and proactively follow up on past due invoices.
•   Escalate unresolved issues in accordance with departmental procedures.
•   Identify opportunities to improve portal billing processes and reduce payment delays.
•   Deliver exceptional customer service while maintaining strong relationships with internal and external stakeholders.
Qualifications: - Â Required:
•   High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
•   Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, or a related business function.
•   Experience with customer billing portals and online invoice submission processes, including managing invoice uploads, resolving portal rejections, and navigating customer-specific billing requirements.
•   Strong organizational and time management skills.
•   Excellent verbal and written communication skills.
•   Ability to manage multiple priorities in a fast-paced environment.
•   Strong problem-solving and analytical abilities.
•   Proficiency with Microsoft Office, including Excel and Outlook.
Preferred
•   Experience with Prophet 21 (P21) or similar ERP software.
•   Experience in a Shared Services or B2B environment.
•   Experience supporting industrial distribution/manufacturing - What You’ll Bring
•   Strong attention to detail and accountability.
•   A proactive approach to problem solving and customer service.
•   Ability to work independently while managing a high-volume workload.
•   Excellent communication and relationship-building skills.
•   A commitment to driving issues through resolution while supporting company cash flow objectives.
Portal Billing · Flow Control Group