Team Leader - Gretzky Retail Shop

The Retail and Experience Team Leader focuses on creating memorable guest experiences and achieving daily sales targets for wine, spirit and Wine Club sales within the wine and distillery retail boutique. This role motivates and mentors property Sales Associates to achieve and exceed assigned business targets and is regularly called upon to execute opening and closing of both wine and distillery retail boutiques..

What skills, experience and knowledge this teammate will bring -

• Demonstrated Guest/Customer service  excellence focus
• Post-secondary wine/spirits education
• Experience working with computer based point of sale systems and handling cash
• Ability to recognize when guests and team members would benefit from support and assistance; contributing to others’ initiatives without having to be asked
• Smart Serve certification
• First Aid certification an asset

What this teammate will be responsible for: 

• Achieves/exceeds assigned Wine Club membership targets
• Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
• • property wines / property spirits / accessories / experiences / Wine Club membership benefits / events           
  • all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
• Facilitates guided tour and tasting experiences for property guests
• Assists with processing guest sales (via POS system) and  with Guest Relations bookings/reservations (via internal reservations systems) when required
• Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process
• Occasionally assists retail management team with general retail/tour/experience administrative duties
• Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
• Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times 

*As per provincial (Smart Serve) stipulations, employees under the age of 18 may not be involved in the handling or serving of alcohol.  This includes setting up wine bottles for guest experiences, clearing used stemware, stocking fridges/displays, etc.