Specialist, Computer Support

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visitdavispolk.com.

Position Summary

The Specialist, Computer Support provides technological support to all users in the firm.

Essential Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

• Respondto,research,andresolve user inquiriesfor first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.

• Maintaineffectivecommunication.

• Interfaceandmaintaineffectivecommunicationwith otherSupport,Training, andInformationSystemsstaff.

• Champion users’problemsto appropriate individual(s)basedonestablished guidelinesand procedures.

• Acquireandmaintaincurrentknowledgeof relevantproductofferingsandsupportpoliciestoprovidetechnically accuratesolutions to users.

• AttendComputerSupportWeeklyEducation and Technical Sessions to stay apprised of all technical changes.

• Attendongoingtrainingprogramstokeep technicalskills sharp.

• Takeownershipandfollowuponticketsescalatedtoothergroupsto ensureresolutionand usersatisfaction.

• Participateinsoftwareandhardwarerollouts/upgradesincluding planning,testing, scheduling,pilottesting.

• Demonstrate willingnesstocover extended hoursandovertimeonholidays,weekendsorafterregular business hourswhencoverageis needed.

Qualifications/PositionRequirements

• StrongtechnicalskillsinMicrosoftOffice365 Windows10,AdobeAcrobat,Mobile Iron, iOSdevices,ChangePro, Citrix. Duo Mobile, iManage Lenovo laptops, HPdesktopsand printers.

• Remoteofficelocation support experience aplus.

• Receptiveandwillingtocoverextended hoursandovertimeonholidays,weekendsorafterregular business hourswhencoverageis needed.

• Stronganalyticskills,outstanding customer serviceskillsandbe detail-oriented.

• Adisciplined self-starterwho is resourceful, reliableandtrustworthy is needed.

• Ability tomanage a varied workloadandmeet deadlines.

• Mustbeableto workcollaboratively with lawyersandstaff,demonstratingstrongteamworkandapositiveattitude. Strong team player a must.

• Excellent writtenandverbalcommunicationskills.

Education and/or Experience

• Bachelor’s degree preferred.

• 2-3 yearsSupport experience in a large law firmorprofessionalservices environment.

Compensation

The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.