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Premium Customer Success Officer (German)

🇨🇾 Cyprus

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Finance

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Customer Support

Premium Customer Success Officer (German)

from 🇨🇾 Cyprus

David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard aGerman speakingPremium Customer Success Officer to join their team in Limassol. 


Position: Premium Customer Success Officer (German)

Location: Limassol, Cyprus

Employment type: Full-time

Work model: Hybrid

Remuneration: Base salary.

 

DUTIES AND RESPONSIBILITIES:

  • Build and maintain long lasting relationships with existing clients, offer them the best solution services

  • Ensure existing clients are satisfied as well as gaining and using feedback

  • Research industry trends

  • Give presentations to clients about products or services

  • Resolve and answer any questions/queries asked by the client, if able to help or escalate it to the relevant department

  • Ensure that the terms of a contract are adhered to by both your employer and clients

  • Understand and help to meet the targets and aims of the client.

 

REQUIREMENTS:

  • Native in German, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage

  • Previous experience in a Client Relationship, Sales, Business Development or Customer Support roles within the FX industry is a must!

  • Good understanding of financial markets and financial instruments

  • Knowledge of technical analysis

  • Knowledge of fundamental analysis

  • Excellent copywriting skills

  • Excellent communication skills

  • Passionate about the financial markets

  • Self-motivated, a high achiever

  • High time management skills

  • Ability to work independently, while being a team player at the same time.

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance

  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

  • Guidance and tools to reach your full potential

  • 24 working days annual leave

  • Private medical insurance

  • Company discount card with access to various goods and services

  • And many others!!!

by @maxrusakovic