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ATG Consultant with support

🇺🇸 United States

E-Commerce

Java

AWS

GCP

Azure

Oracle

Sales

Frontend

SQL

Customer Support

ATG Consultant with support

from 🇺🇸 United States

Job Summary:

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.

Key Responsibilities:

  • Provideend-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments
  • Performadvanced troubleshooting, incident resolution, and root cause analysis (RCA)
  • Analyzethread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues)
  • Supportapplication migration and operations in cloud environments (AWS/Azure/GCP)
  • Monitor system performance and ensurehigh availability and reliability
  • Work withMicroservices (MSE) / Micro Frontend (MFE) architectures
  • Collaborate with development teams for bug fixes, enhancements, and system improvements
  • Utilize monitoring and logging tools for proactive issue detection
  • Participate inon-call support and handle critical production incidents

Required Skills & Experience:

  • Minimum5+ years of experience supporting Java/J2EE-based web applications
  • Strong experience withOracle ATG (Web Commerce) platform
  • Expertise inapplication support and operational troubleshooting
  • Experience inJava performance tuning and profiling (thread/heap dump analysis)
  • Strong knowledge ofApache Tomcat, JBoss (7.x) application servers
  • Hands-on experience withmonitoring tools such as:
    • AppDynamics (preferred)
    • Splunk (preferred)
    • New Relic, ExtraHop, vSphere, SolarWinds Orion
  • Experience withtraffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools)
  • StrongSQL and Oracle database knowledge with debugging capabilities
  • Experience supportingapplications in cloud platforms (AWS, Azure, or GCP)
  • Hands-on experience withhybrid application environments
  • Understanding ofMicroservices and Micro Frontend architectures
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and collaboration skills
by @maxrusakovic