Data Analyst

Primary Skill – Data Analytics:

Secondary Skill – ITSM

Key Responsibilities :

• Analyze existing incident data dashboards and datasets identify optimization opportunities.
• Transform raw data and visualizations into strategic insights focused on:
  • Event source tuning and noise reduction.
  • Event pipeline optimization (correlation, de-duplication).
  • Automation and self-healing opportunities.
• Develop, prioritize, and manage a formal book of work to track all optimization initiatives.
• Partner with technology domain owners to articulate the value of proposed changes and drive adoption.
• Quantify, track, and report on the benefits and incident reduction achieved from each initiative.
• Apply a fundamental knowledge of ITSM processes, particularly event, incident, and change management, to ensure all recommendations are compliant and effective.