Loyalty Manager | Heritage Mazda Bel Air

Job Description

Are you a people person with a knack for building relationships? Heritage Mazda Bel Air is looking for a motivated, customer-focused team member to serve as the liaison between ourService andSales departments. In this role, you'll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense.

problem-solvingconsumer-to-consumer

Experience Everything MileOne has to Offer:
- Competitive compensation
- Monday – Friday Work Schedule
- Great opportunities for advancement
- Positive, success-driven work environment

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties:
- Engage with service customers to discuss selling or trading current vehicle

-Prepare competitive trade-in and purchase offers for customers to review with their service paperwork

-Review vehicle equity positions and present upgrade opportunities when applicable

-Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward

-Work closely with both the Service and Sales team to create a seamless customer-focused experience

Qualifications:
- High school diploma or GED; associate’s or bachelor's degree, preferred
- Valid driver’s license
- Minimum 2 years of sales experience; consumer to consumer experience, preferred
- Strong negotiation, problem solving, and presentation skills
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills

MileOne Autogroup is an equal opportunity employer, and we maintain a drug-free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

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