VP, Business Development Officer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge:We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

The Business Development Officer ("BDO") is responsible for originating new middle market banking relationships throughout Pennsylvania and New Jersey by identifying, developing, and converting prospective clients into Customers Bank relationships. This role is a dedicated business development position focused on acquiring new commercial clients and partnering with Relationship Managers, Treasury Management, and Product Specialists to deliver comprehensive banking solutions.

The ideal candidate is a highly connected commercial banker with an established network of business owners, CEOs, CFOs, attorneys, accountants, investment bankers, and other centers of influence within the Pennsylvania and New Jersey middle market space. Success in this role is measured by consistently generating profitable new loan, deposit, treasury management, and fee income opportunities while expanding Customers Bank's market presence.

Primary Responsibilities

• Develop and execute a proactive business development strategy targeting privately held middle market companies throughout Pennsylvania and New Jersey.
• Identify, qualify, and cultivate new client relationships through referrals, networking, strategic calling efforts, industry events, and centers of influence.
• Build trusted advisor relationships with business owners, executive management teams, and professional service firms.
• Conduct comprehensive discovery conversations to understand each prospect's capital structure, financing requirements, treasury management needs, deposit opportunities, and strategic objectives.
• Partner with Relationship Managers and Product Specialists to develop customized commercial banking solutions that deliver long-term value to clients.
• Coordinate internal resources to efficiently onboard new relationships and ensure a seamless client experience.
• Maintain an active pipeline of qualified opportunities and consistently progress prospects through the sales process.
• Represent Customers Bank within the marketplace by participating in community, industry, and professional organizations that enhance the Bank's visibility and reputation.
• Monitor market conditions, competitive activity, and emerging industry trends to identify opportunities for strategic growth.
• Collaborate closely with Credit, Treasury Management, Private Banking, Capital Markets, Equipment Finance, SBA, and other specialty banking teams to maximize share of wallet across client relationships.

What Do You Need?

• Bachelor's degree or equivalent and 15+ years of related work experience
• Comprehensive knowledge of commercial banking and treasury products, services and completion of formal credit training.
• Lead by example in cultivating a client first, solutions-oriented culture.
• Strong C&I calling background.
• Experience building and maintaining internal and external partnerships.
• Ability to source new prospect and referral source relationships.
• Ability to review and analyze financial information.
• Excellent written and oral communications.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.