IL
Customer Support Representative II
ICONMA, LLC
🇺🇸 United States
On-site
1 week ago
- Apex
1 week ago
Not enough detail in this posting to match
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Responsibilities:
- The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
Requirements:
- My client /Website-Dashboard, Client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, Client Link Terminals, AutoTrac and machine guidance.
- Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
- Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
- If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Customer Support Representative II · ICONMA, LLC