Customer Service Representative - RTA 10/5

Garnet River LLC

🇺🇸 United States

Remote

1 week ago

Excel

1 week ago

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Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.

We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position is REMOTE but based out of Tullahoma, Tennessee. It is required that the employee live locally in order to pick up equipment at our client's offices in Tullahoma.

Job Duties

Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints,

Use Translation service to provide accurate directions

Use multiple websites for travel planning & various transit programs

Submit customers mailing request for bus & train schedules

Accurately record and post unplanned Detour instructions

Adaptable in communicating information to general public

Qualifications

High school degree, or equivalent, plus 1 year experience in a Customer Service/Call Center.

Must be a good team player.

Must possess a positive attitude.

Must excel in a fast-paced environment.

Able to work and respond in a high-volume situation.

Willing to work extended hours.

Ability to type 40 plus words per minute (WPM).

Proficient in Microsoft Office

Hourly Rate:$14.00

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Customer Service Representative - RTA 10/5 · Garnet River LLC

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