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Customer Service Representative
Advanced Recruiting Partners
🇺🇸 United States
On-site
Manager or above
2 weeks ago
$22 / hour
2 weeks ago
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Work Arrangement: 100% Onsite
Position Overview
We are seeking a reliable and detail-oriented Customer Service Representative. This position is a high-volume customer support role responsible for handling inbound customer inquiries, resolving issues, and providing exceptional service across multiple communication channels.
The ideal candidate will be comfortable working in a fast-paced environment, managing a large volume of customer interactions daily, and maintaining a high degree of professionalism and accuracy.
Key Responsibilities
- Handle 50-70 customer interactions per day through phone, email, chat, and other communication channels.
- Respond to customer inquiries regarding products, services, orders, and account-related questions.
- Research and resolve customer concerns in a timely and professional manner.
- Document customer interactions accurately within company systems.
- Collaborate with internal departments to ensure customer issues are resolved efficiently.
- Maintain service quality standards while meeting productivity expectations.
- Utilize customer service tools and chatbot platforms as part of daily workflow.
- Perform additional administrative and customer support duties as assigned.
- High School Diploma or equivalent.
- Completed minimum of 2 managerial reference checks.
- Previous high-volume customer service experience.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Demonstrated reliability and strong attendance record.
- Ability to work fully onsite, Monday through Friday.
- Proficiency with basic computer applications and customer service systems.
- Experience handling 50-70 customer inquiries per day in a call center, contact center, or customer support environment.
- Experience supporting customers through multiple channels, including phone and chat.
- Dependability and consistent attendance.
- Ability to thrive in a fast-paced, high-volume environment.
- Strong customer focus and problem-solving skills.
- Attention to detail and accuracy when documenting customer information.
- Positive attitude and willingness to learn
- One virtual interview.
- Hiring decisions and offers will be made quickly for qualified candidates.
Immediate hiring need. Candidates should be available to begin as soon as background screening and onboarding requirements are completed.
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Customer Service Representative · Advanced Recruiting Partners