Customer Service Representative

Pay Rate: $24 per hour

Work Mode: Remote

Location: Must live in California

Summary:

• Work from home
• Schedule: 5:00 AM – 8:00 PM PST, Monday through Friday
• Flexibility regarding shifts based on business need

Responsibilities:

• Respond to dental customer requests via telephone or email
• Provide excellent service to customers with insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, and basic procedures
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas
• Enhance and strengthen the relationship between the customer and company using effective communication skills
• Access and navigate multiple electronic systems to provide a complete and integrated response to customer inquiries
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements:

• Must reside in the state of California
• High School Diploma or GED equivalent
• Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload)
• 1 year of experience in a remote Call Center Customer Service role
• Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) while conversing with a customer

Preferred Skills:

• 2 years Call Center or Customer Service Representative experience
• Strong computer/keyboard skills (ability to type efficiently)
• Experience in handling dental or other types of insurance products
• Prior experience in a dental office
• Superb listening skills and professional oral communication skills
• Previous experience with Salesforce is a plus