Customer Service Representative

Job Title:Help Desk Representative

Location:Remote (U.S. based only)

Duration:6 months (with possible extension)

Description:
We are seeking U.S. Citizens to join our Help Desk team supporting federal programs. In this role, you will:

- Handle inbound and outbound customer calls

- Document inquiries and escalating issues as needed

- Use help desk software to track and resolve requests

- Follow compliance protocols when working with sensitive information

- Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)

Qualifications:

- High school diploma or GED

- 1+ years of customer service or call center experience

- Familiarity with help desk software and telephone systems

- Strong communication and problem‐solving skills

- Must pass federal/state background checks

Work Environment:

- Remote U.S. based role

- May require weekend shifts