LI
Customer Service Representative
LanceSoft Inc
🇺🇸 United States
On-site
4 weeks ago
$25 – $30 / hour
- Lean
- ERP
- MS Office
4 weeks ago
Location: De Soto, KS 66018
Duration:6+ Months (Temp to hire)
Pay rate range: $25 –$ 30 /hr on W2 (All inclusive)
Mon-Fri 8a-430p
Job Description
- Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Client purchasing strategies.
- Review and approve assigned inventory forecasts produced by Client inventory management or other Enterprise Resource Planning application.
- Review and approve daily replenishment recommendations produced by Client inventory management or other Enterprise Resource Planning application.
- Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
- Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
- Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- Produce customer KPI measurement data.
- Follow all client and customer Standard Operating Procedures.
- Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
- Perform other duties as assigned.
Job Qualifications:
- High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
- Excellent customer service.
- Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
- Mathematical aptitude for basic calculations.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail, organizational and execution skills.
- Proficiency with MS-Office products.
- Strong verbal and written communication skills.
Customer Service Representative · LanceSoft Inc