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Customer Service Representative
TalentBridge
🇺🇸 United States
On-site
Manager or above
3 days ago
$20 – $30 / hour
- Microsoft Word
- Excel
- Outlook
- Pension
3 days ago
Job Title: Customer Service Representative
Location: Clive, IA
Job Type: Contract
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Work Arrangement:Primarily onsite, with remote accommodations as needed
About the Role
We are seeking aCustomer Service Representative II to support customers, business partners, and carriers in a fast-paced freight operations environment. This role focuses on resolving customer inquiries, monitoring transportation orders, maintaining shipment information, and coordinating delivery changes.
The ideal candidate is highly organized, comfortable managing multiple priorities, and has experience incustomer service, transportation, logistics, or warehousing.
What You’ll Do
- Assist customers and business partners primarily throughemail, with occasional phone communication
- Respond to customer inquiries in a professional and timely manner
- Diagnose, assess, and resolve customer and shipment-related issues
- Monitor open orders requiring scheduled transportation
- Retrieve and enter shipment information into theTransportation Management System (TMS)
- Research and update missing shipment statuses
- Process delivery order changes and cancellations
- Coordinate with carriers and internal teams to resolve transportation issues
- Manage multiple open tasks while ensuring timely completion
- Maintain accurate records and shipment information
What You’ll Need
- 1+ year of customer service experience, preferably in a call center or customer support environment
- Experience responding to customers and resolving problems or issues
- Proficiency withMicrosoft Word, Excel, and Outlook
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Ability to work effectively under pressure
- Strong customer-focused approach and problem-solving skills
Preferred Qualifications
- High school diploma or equivalent
- Experience intransportation, freight, logistics, or warehousing
- Familiarity with transportation management systems or shipment tracking
- Experience working with carriers or delivery operations
#INDWEST
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Customer Service Representative · TalentBridge