T
Customer Service Representative
TalentBridge
🇺🇸 United States
On-site
1 day ago
$18 – $19 / hour
- Excel
- PowerPoint
- MS Project
- Pension
1 day ago
Customer Service Representative
Location: Newark, NJ (Onsite)
Job Type: Contract
Pay Rate: $18–$19/hour
Schedule: Monday–Friday | 11:00 AM–7:30 PM
About the Role
We are seeking aCustomer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes.
What You’ll Do
- Assist customers and business partners by phone and email
- Handle customer complaints calmly and professionally
- Diagnose, assess, and resolve customer and delivery issues
- Monitor delivery routes and progress
- Scan haul-away pods and verify required stamps
- Process delivery order changes and cancellations
- Coordinate with drivers and internal teams to resolve issues
- Manage multiple priorities while maintaining accurate information
What You’ll Need
- Experience withMicrosoft Office, including Word, Excel, PowerPoint, and MS Project
- Strong customer service and communication skills
- Ability to troubleshoot and resolve customer issues
- Strong organizational and multitasking skills
- Ability to work effectively under pressure
- High school diploma or equivalent preferred
- 1+ year of related experience, preferably in a call center or customer service environment
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Customer Service Representative · TalentBridge