Customer Service Representative

Pay Rate: $20 per hour

• Location: Warwick, RI
• Duration: 11/9/2026 - 5/8/2027
• Work Mode: Hybrid

Responsibilities:

• Support customers with inquiries related to defined benefit annuities or pensions.
• Provide clear explanations of policy details, payments, and account status.
• Complete account maintenance requests such as direct deposit and address changes.
• Assist with beneficiary and death notifications and aid throughout the claims process.
• Utilize AI enhancements to complete tasks efficiently.
• Handle sensitive financial information with professionalism and confidentiality.

Requirements:

• High school diploma or equivalent.
• Minimum 2 years of customer service or call center experience, preferably in financial services.
• Experience with Windows-based operating systems, including Microsoft Office Suite.
• Ability to multitask across multiple systems during live customer interactions.
• Strong reliability with consistent attendance and adherence to schedules.

Preferred Skills:

• Associate’s or Bachelor’s degree.
• Experience clearly explaining complex financial information to customers.

Benefits:

• Training conducted on-site at the Warwick, Rhode Island office.
• Five-week instructor-led training program followed by a two-week nesting period.
• Option to work from home after successful completion of quality certification/assessment.
• Required to work in Warwick office at least one day per month.
• Travel to Warwick office required if experiencing system issues at home office.
• Flexible schedules available post-training based on performance ranking.