Customer Service Rep - VFS

Provides full-service account management regarding products and services, including pricing, availability, and shipping information.Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

• • Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
  • Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.
  • Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
  • Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.
  • Understands the technical aspects of products and services to a degree that effectively facilitates the orderprocess.
  • Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
  • Follows up with customers to ensure they are kept informed of the status of theirrequest.
  • Cultivates and maintain relationships with customers and suppliers with regard toservice.
  • Completes training curriculum while demonstrating an acceptable level of competence as defined bymanagement.
  • Performs other duties asassigned.

Qualifications

• Demonstrated strong verbal and written communication in a professionalmanner.
• Minimum of 1 year in customer service or salesexperience.
• Demonstrated strong computer skills (JDE and HydraList experiencepreferred).
• Basic computer skills. Microsoft Windows and Office products are aplus.
• 1 year working in a multitask environment while under timeconstraints.
• Basic arithmetic skills. Works well with whole numbers, fractions, decimals andmeasurements.
• Ability to read blueprints and/or measurements ispreferred.