A
Customer Service Rep I
AA2IT
🇺🇸 United States
On-site
Staff / Principal
11 months ago
11 months ago
BSWHJP00006387
CSC Customer Service Rep I:
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Note from Manager:
As part of the screening process, the manager needs to know where the applicants live (City and Zipcode).
If there is not a location indicated on the resume will not move forward with scheduling an interview.
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*Must be US Citizen or Perm Resident
*Minimum 6 months contract.
Payrate: $18/hr
Available Shifts:
2 Positions:
Shift:Â 11 AM to 7:30 PM -Work Week:Â Tuesday to Saturday
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Shift:Â 2 PM to 10:30 PM -Â Work Week:Â Sunday to ThursdayÂ
JOB SUMMARY
The Scheduling Specialist under general supervision and in accordance with established procedures, schedules Radiology/Imaging procedures. Makes adjustments to schedules as necessary to ensure maximum utilization of resources. Notifies appropriate personnel of scheduled dates and times and types of schedules for distribution.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)
Schedules time for Radiology/Imaging procedures as requested by referring Physicians to achieve maximum utilization of resourcesContacts patients to confirm scheduled dates and times to confirm Radiology/Imaging schedule prior to actual day of proceduresAdjusts schedules to utilize unused time due to cancellations and to accommodate patients in need of immediate or emergency proceduresContacts Radiology/Imaging Staff affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are availableCompiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information provided by Physicians or Office Staff prior to scheduled procedurePrints schedules and distributes to appropriate personnel in the Radiology/Imaging DepartmentTypes memos and policy documents, prepares statistical summaries, and maintains the work areaThe information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White HealthLast reviewed: October 2, 2015
Kindly share your resume with answers:Â
Q1:Â Do you have at least 1 year of customer service or administrative experience?
Q2: How much inbound phone/call-center experience do you have. Have you handled high-volume calls, difficult customers, or conflict resolution?
Q3: Are you comfortable working onsite at 3801 Main Street, Dallas, TX 75246?
Q4: Which shift can you commit to: Tuesday–Saturday 11:00 AM–7:30 PM or Sunday–Thursday 2:00 PM–10:30 PM?
Customer Service Rep I · AA2IT