Customer Service Associate

Responsibilities:
As a Customer Support Associate at Protosthetics, your primary responsibilities will include:

• Technical Support:

• Provide expert assistance to customers using Protosthetics' software applications and 3D printers.

• Troubleshoot and resolve technical issues over the phone and via email.

• Customer Interaction:

• Respond promptly to customer inquiries and concerns.

• Deliver exceptional customer service by understanding and addressing customer needs effectively.

• Product Knowledge:

• Maintain a deep understanding of Protosthetics' products, software applications, and 3D printing technologies.

• Stay informed about product updates and improvements.

• Documentation:

• Accurately document customer interactions, issues, and resolutions in our support system.

• Contribute to the creation and maintenance of a comprehensive knowledge base.

• Collaboration:

• Collaborate with cross-functional teams, including development and engineering, to escalate and resolve complex technical issues.

• Training:

• Assist in the development and delivery of customer training materials.

• Provide guidance to customers on the effective use of Protosthetics' products.

Requirements:
To be successful in this role, you should possess the following:

• Technical Aptitude:

• Strong technical understanding and aptitude, with the ability to troubleshoot software and hardware issues.

• Communication Skills:

• Excellent verbal and written communication skills.

• Ability to explain technical concepts in a clear and understandable manner.

• Customer Focus:

• Demonstrated commitment to delivering exceptional customer service.

• Patient and empathetic approach to customer interactions.

• Availability:

• Willingness to work from 10:00 AM to 7:00 PM CST, Monday to Friday.

• Team Player:

• Ability to collaborate effectively with team members and other departments.

• Problem-Solving Skills:

• Strong problem-solving and analytical skills to diagnose and resolve technical issues.

Education and Experience:

• High school diploma or equivalent.

• Previous experience in customer support or technical support roles is a plus.