Customer Service Agent

This position is based in Ceuta and requires the candidate toreside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

• Ensureaccurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
• Resolving product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
• Demonstratea high level of competency with regards to the Contact Centre systems, companypolicies and procedures
• Respond to any technical, account related and promotional questions
• Completeaccurate records of interactions and accounts,maintaining a detailed customer database
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

• Native Spanish speaker andgood communication in English
• Excellent communication and conversational skills with an enthusiastic and friendly approach
• Ability to create trust and excellent persuasive and influencing skills
• Experience of working in a customer environment – Previous customer service or sales experience is an asset
• Previous experience using Salesforce desirable but not essential
• Excellent IT skills and ability / capability to use multiple customer contact systems and goodproficiency with Microsoft office
• Fast learner and comfortable using new systems and technology