Customer Financial Services Rep-Snr (Thai Speaking)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer(minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

The Customer Finance Services Representative will support end‑to‑end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling. 

Key responsibilities include: 

• Performcredit assessments for new and existing customers in accordance with company credit policies 

• ConductAccounts Receivable follow‑ups with customers on overdue payments to ensure timely collection 

• Manageinvoice disputes and cash application issues, coordinating with internal teams for effective resolution 

• Supportbilling activities, including invoice inquiries and corrections where required 

• Handleother AR‑related customer inquiries in a timely and accurate manner 

• Communicate directly with customers viaphone and email to resolve AR issues professionally 

• Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution 

• Act as ateam player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication 

Job Requirements 

• Business‑level proficiency inThaiwith the ability tocommunicate confidently with customers via phone and email 

• Strong communication and interpersonal skills 

• Detail‑oriented with good analytical and problem‑solving abilities 

• Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments 

• Ability to work in a regional, multicultural environment 

• Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred 

• Education: Secondary education (O’Level or Form 5) or equivalent
  Experience: Three (3) years of related work experience, preferably in a customer-facing environment

Job Posting End Date: