Customer Experience Engineer

Required Skills & Qualifications

• Experience in leading improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction.
• Ability to analyze performance gaps and implement sustainable corrective actions.
• Strong customer-centric mindset, acting as the first point of escalation for operational issues impacting the market.
• Excellent communication skills for promoting customer-centric behaviors across teams.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• Experience in direct customer engagement, including face-to-face and virtual meetings to review performance and resolve issues.
• Familiarity with supporting customer scorecards, QBRs, and service recovery actions.
• Experience working with distribution systems to resolve client issues.

Day-to-Day Responsibilities

• Lead continuous improvement actions related to service performance.
• Act as a customer mindset leader, promoting customer-centric behaviors.
• Engage directly with customers to drive joint improvement plans.

For immediate consideration please click APPLY to begin the screening process with Alex.