Customer Experience Associate

Toronto Refugee Hiring Event | November 3, 2026 | Don Mills, Toronto

This position is part of the Toronto Refugee Hiring Event, featuring pre-arranged, in-person interviews. Applicants must be refugees, refugee claimants/asylum seekers, or forcibly displaced individuals who live in the Greater Toronto Area, are legally eligible to work in Canada, and meet the position’s qualifications.

Apply for up to three positions by October 9, 2026. Apply early, as positions may close sooner once enough qualified candidates are identified.

Shortlisted applicants will be contacted for screening. Candidates selected for an interview must attend an interview preparation session. Participation is by invitation only, and applying does not guarantee an interview. Employers make all final selection and hiring decisions; event organizers cannot make or override those decisions.

This position is with TD Bank

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Salary: 22.5/hour

Working Hours:Mon & Fri: 9 AM–5 PM | Wed & Thu: 8 AM–8 PM | Sat: 9 AM–4 PM

Part-time — Minimum 15 hours/week

Location: GTA and Surrounding cities

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of aCustomer Experience Associate.We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience

• Undergraduate degree or equivalent is an asset.

• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner