Job Title

Manager, Field Enablement and Delivery

Job Description Summary

The Manager, Field Enablement and Delivery is responsible for equipping frontline employees and site leaders with the skills, tools, and training needed to deliver consistent, high-quality service. This role designs and executes practical, job-specific learning programs that align with operational standards, safety requirements, and organizational goals.



Serving as a critical link between Learning & Development and field operations, this role partners closely with Operations, Client Services, and HR to identify skill gaps, implement hands-on training solutions, and reinforce performance through coaching at the site level.



In addition to frontline training execution, this role also contributes to enterprise learning efforts by supporting facilitation, train-the-trainer initiatives, and leadership program delivery in partnership with L&D program and design teams. This position plays a key role in driving service consistency, improving workforce readiness, and ensuring audit and compliance success.

Job Description

Key Responsibilities:

Training Strategy & Execution

• Design, develop, and continuously improve practical, role-based training programs for frontline employees across service lines
• Translate standard operating procedures into clear, scalable training materials, including job aids, playbooks, and hands-on learning experiences
• Implement blended learning approaches, including instructor-led training, on-the-job training, and field-based reinforcement
• Ensure training content reflects current operational standards, safety requirements, and client expectations

Field Enablement & Performance Improvement

• Partner with Operations and Client Services to identify skill gaps and deploy targeted training and coaching solutions
• Conduct site visits to assess performance, reinforce standards, and ensure consistent application of training
• Provide hands-on coaching to frontline employees, supervisors, and site leaders to improve job performance and service delivery
• Reinforce training through real-time feedback, observation, and follow-up support

Enterprise Facilitation & Capability Building

• Partner with the Sr. Manager, Learning Programs & Capability and Learning Design teams to support delivery of leadership development programs
• Facilitate or co-facilitate select leadership, supervisor, or skill-building sessions as needed
• Lead and support train-the-trainer initiatives to build facilitation capability across operations and L&D partners
• Serve as a subject matter expert in field execution to ensure enterprise learning programs are practical, relevant, and grounded in operational reality
• Reinforce leadership training concepts in the field by connecting program content to day-to-day application

Consistency, Compliance & Standards

• Ensure all training aligns with company standards, client expectations, and regulatory requirements (e.g., CIMS, OSHA)
• Maintain and update training materials to reflect changes in processes, regulations, and client needs
• Track training completion, compliance, and required certifications across assigned populations
• Support audit readiness through accurate training documentation and recordkeeping

Measurement & Continuous Improvement

• Define and track key performance indicators (KPIs) to measure training effectiveness and operational impact
• Analyze field feedback, audit results, and performance data to continuously improve training programs
• Identify trends and recommend improvements to enhance training effectiveness and workforce performance
• Balance standardization across regions with flexibility to meet specific account or client needs

Stakeholder Collaboration

• Collaborate cross-functionally with Operations, HR, Client Services, and L&D leaders to align training with business priorities
• Act as a trusted partner to site leaders by delivering practical, relevant, and actionable training solutions
• Provide feedback to L&D program and design teams to inform future learning experiences

Qualifications:

• 5+ years of experience in training, workforce development, or operations within janitorial, facilities, maintenance, or related industries
• Proven ability to design and deliver frontline or vocational training programs that drive measurable performance improvement
• Strong knowledge of custodial operations, equipment, and safety requirements
• Experience working with diverse, distributed, and multilingual employee populations
• Demonstrated ability to coach and influence frontline leaders in a field-based environment
• Experience facilitating or co-facilitating training sessions for both frontline employees and leadership audiences
• Strong facilitation, communication, and project management skills
• Ability to analyze training effectiveness and use data to drive continuous improvement
• Willingness to travel up to 30–50%

Preferred Qualifications

• Bilingual (Spanish/English)
• Experience with CIMS, OSHA, or similar certification programs
• Experience supporting train-the-trainer programs or building facilitation capability in others

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 86,615.00 - $101,900.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”