2126 - DSC Product Specialist

We are seeking a Product Specialist to join our dynamic team and innovative company.

About the Role: Product Specialist

The role of a Product Specialist is vital to the technical stability and data operations of our platform. The specialist will be tasked with providing advanced Level 2 system and technical support, managing escalations from senior management, and ensuring seamless device performance. Additionally, the Product Specialist will drive data analysis through custom SQL scripts, perform monthly billing reports, and execute regular firmware upgrades across devices.

Main Job Functions:

• Support & Escalations: Provide Level 2 system and technical/product support, and solve or escalate complex escalations directly with senior management.
• Data & Reporting: Write and update SQL scripts for data analyses and management, and handle monthly billing reports.
• System & Hardware Maintenance: Identify, investigate, and solve—or escalate—system, firmware, and hardware issues.
• Device Management: Perform regular firmware upgrades and backend support on devices.

Technical Competencies:

• Product Knowledge: Above-average knowledge of Ctrack products, hardware, and software (Level 2 Support).
• Database & SQL: Good understanding of databases and SQL scripting capabilities.
• Software Skills: Strong proficiency in Microsoft Office, with a primary focus on Excel.
• Device Support: Capable of handling backend support on devices.

Behavioural Competencies & Skills:

• Out-of-the-Box Thinking: Creative problem-solving skills, recognizing that related issues do not always stem from the same scenarios.
• Proactive Approach: Strong problem identification skills to catch and resolve issues early.
• Work Under Pressure: Capable of working under pressure, prioritizing tasks effectively, and meeting strict deadlines.
• Communication & Stakeholder Management: Ability to work directly with senior management on high-level escalations.

Qualifications and Experience:

• Minimum Matric or equivalent qualification.
• Relevant technical or IT support experience (minimum 2 years preferred).
• Experience within the telematics or Ctrack environment will be a strong advantage.

Conditions of Employment:

• Candidates currently subject to a restraint-of-trade agreement or non-compete restriction cannot be considered for this position.

Closing Date: 30 September 2026 at 16:00