Manager, Account Management (SaaS)

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

TheSalesManager is responsible for leading a team of Account Managers focused on driving Net Revenue Retention (NRR) across a defined portfolio of existing customers. This role owns outcomes across gross retention, renewals, usage‑led expansion, product adoption, price execution and competitive defence, ensuring customers realise increasing value from CreditorWatch over time.

The Sales Manager is both strategic and hands‑on, translating the Growth strategy into clear commercial rhythms, coaching your team in value‑based conversations, and embedding disciplined renewal and expansion execution. You will build repeatable playbooks for renewals, upsell and expansion, and partner closely with another expansion team.  

You will be fully accountable for portfolio performance, team capability, renewal governance and expansion outcomes, and for lifting the quality and consistency of customer conversations across your team. 

Some of your responsibilities include and are not limited to: 

• Proven people leader with experience coaching AMs/ BDMs to deliver strong GRR and NRR outcomes  

• Highly commercial and structured, with a deep understanding of renewals, expansion mechanics and portfolio economics  

• Ability to forecast renewals, cancellation and expansion results on a monthly basis.  

• Strong capability in value‑based selling, objection handling, pricing conversations and competitive defence  

• Analytical and data‑driven; comfortable using CRM, health scores, usage signals and cohort analysis to guide action  

• Excellent communicator with the ability to translate product usage and data insights into compelling customer narratives  

• Strong operational discipline — able to run forecasting cadences, pipeline reviews and renewal governance at pace  
• Builder mindset, develops playbooks, processes and standards that scale across teams and portfolios  

• Collaborative operator who partners effectively with Growth leadership, RevOps, Product, Marketing and Data  

Our Ideal Candidate  

To be successful in this role, you'll have 3+ years of SaaS SMB/ retention leadership experience, with demonstrable GRR/ NRR outcomes in high volume portfolios. You will be strong in usage led retention, renewal processes, save strategies, and competitive defence. Confidence using SalesForce (or equivalent), cohort analysis and portfolio health modelling are essential.

Previous exposure to fintech/ credit/ risk of workflow SaaS is a huge bonus and would help you succeed in the role, along with change management experience. You will also need to be commercially sharp with deep understanding of GRR/NRR mechanics.

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits -We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.