Customer Delivery Engineer (SaaS)

⭐️NEWLY CREATED ROLE⭐️

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Collect, the Product

Collect is CreditorWatch’s built-for-purpose accounts receivable platform, enabling faster payments and smarter collections by combining direct ERP integrations, best-in-class CreditorWatch data, and workflow-driven automation. Unlike legacy systems, Collect is designed for the complexity of modern receivables processes, empowering accounts receivable teams to migrate away from manual processes and invest in the right escalation tactics, bringing more cash in faster - without admin headaches or the need to hire more staff.

Your Role & Team

We are hiring anCustomer Delivery Engineer to support the growing number of customers integrating directly with theCollect platform. This role sits at the intersection of engineering, customer onboarding, and technical integration, helping enterprise customers successfully implement the Collect API while ensuring a smooth, high-quality onboarding experience. 

The primary goal of the role is to help customers realise value from Collect as quickly as possible, accelerating time-to-value while improving onboarding conversion rates and reducing early lifecycle churn. By providing hands-on technical support during API integrations, the role plays a critical part in delivering a positive customer experience and long-term platform success.  

This role will also help protect the core R&D team’s focus by taking ownership of technical onboarding tasks and building integration connectors between customer systems and the Collect API, ensuring customers receive fast, responsive support throughout the implementation process.  

This is a customer-facing technical role working closely with Product, Engineering, Sales and Implementation teams, and will be a key contributor to the success of Collect’s enterprise and API-driven customers. 

You'll report directly to theEngineering Managerin this role.

Please note, it's a full-time opportunity offering hybrid working conditions out of ourSydney CBD Office.

Some of your responsibilities include and are not limited to:

• Build adapters and connectors between customer ERP systems and the Collect API. 

• Support customers integrating their internal systems with the platform. 

• Manage credentials, environments, and integration configuration. 

• Develop internal integration solutions where customers lack development capability. 

• Act as the primary technical contact for API customers during onboarding. 

• Provide technical guidance to enterprise customers and their engineering teams. 

• Work closely with Product, Engineering, Implementation and Sales to streamline onboarding. 

• Contribute to API improvements and commonly requested capabilities. 

• Assist with technical discovery during enterprise sales cycles where required. 

• Support troubleshooting during onboarding and early customer lifecycle. 

• Help define best practices for API integrations and onboarding. 

• Document integration patterns and reusable connectors. 

• Contribute to improving onboarding processes to reduce time-to-value. 

Our ideal candidate

• Ruby on Rails experience: 5+ years building and maintaining Ruby on Rails applications in production, including background job processing with Sidekiq 

• SQL proficiency: 5+ years writing, troubleshooting and optimising SQL queries 

• AWS ECS experience: 2+ years of hands‑on experience with AWS ECS (Fargate) in production environments 

• Operational excellence: Production debugging, performance tuning and observability tools (e.g. Datadog or similar) 

• Strong engineering background with API integrations.
• Experience integrating with ERP systems (MYOB, NetSuite, Dynamics, SAP, etc.). 
• Experience supporting enterprise software implementations. 

• Familiarity with REST APIs, authentication, webhooks, and integration patterns. 

• Experience in FinTech, SaaS, or workflow platforms. 
• Ability to work across Product, Engineering, and GTM teams. 

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits -We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.