Customer Support Specialist

About the role

You will own critical, high-volume data entry workflows that keep our customer insurance records accurate and up-to-date. You will triage resident insurance submissions arriving via e-mail, Google Sheets, and a 3rd-party digital mail system, then upload verified policy details into our internal “Get Covered” platform. Your accuracy, speed, and communication will directly impact resident satisfaction and compliance metrics across our client portfolio.

What you'll do

Give clear answers via phone, email, or chat

    Follow up on any pending support tickets

    Escalate any technical issues to Get Covered’s team

    Manage any cancellation and dispute requests

    Assist customers with policy changes

    Review new policy purchases for within our audit program

    Keep detailed records of support tasks that need done and tasks that have been completed

    Assist with the claims process

    Perform other work-related duties as assigned

Qualifications

• Prior high-volume support center experience
• Phone systems (VOIP)
• CRM (Salesforce, Hubspot, etc.)
• Minimum of 2 years of inbound support experience

About Get Covered LLC

We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.