Legal Operations Manager - 11525

Legal Operations Strategy and Process Improvement

• Execute operational initiatives aligned with the Legal Operations strategy and broader Legal department priorities.
• Identify, design, and implement process improvements that improve efficiency, consistency, scalability, and service delivery across the Legal function.
• Coordinate cross-functional workflows involving Legal, Finance, Procurement, IT, Security, and business stakeholders.
• Develop and maintain legal operations playbooks, process documentation, intake procedures, trackers, and reporting frameworks.

Legal Spend and Outside Counsel Management

• Manage legal spend tracking, reporting, accruals, budgeting support, vendor onboarding and invoice review.
• Oversee the application of Coupa’s Outside Counsel Guidelines, including billing compliance and rate management.
• Partner with internal legal stakeholders and outside counsel to improve budget discipline, billing accuracy, and cost predictability.

Legal Technology, Workflow Management and Performance Analysis

• Evaluate and support the implementation, administration, and optimization of legal technology tools.
• Translate Legal department needs into practical system requirements, workflows, dashboards, and process improvements.
• Partner with IT and vendors to troubleshoot system issues, improve user adoption, manage permissions, and support integrations.
• Monitor workflow performance, intake volumes, cycle times, matter status, spend trends, and other operational metrics.

• Build and maintain dashboards and recurring reports for Legal leadership, including spend, vendor performance, matter activity, workload, compliance status, KPIs and process efficiency.
• Use data to identify opportunities for improved resource allocation, process changes, technology adoption, and cost management.

Compliance, Controls, and Corporate Legal Operations

• Support compliance with internal controls, audit requirements, and Legal department operating procedures.
• Coordinate patent renewal processes, including tracking deadlines, working with internal stakeholders and external providers, and supporting timely renewals.
• Support insurance renewal processes, including gathering information, coordinating with stakeholders, managing timelines, and tracking required documentation.
• Manage entity administration using GEMS, including maintaining corporate records, officer and director information, registrations, annual reports, and other entity data.
• Coordinate with internal and external stakeholders on recurring corporate governance and legal operations matters.

• 5+ years of experience in legal operations, legal project management, legal billing, legal technology, corporate legal administration, or a related role
• Experience managing legal spend, outside counsel guidelines, invoice review, accruals, budgeting, and vendor onboarding.
• Experience with legal operations platforms, matter management systems, e-billing tools, entity management systems, and reporting tools.
• Familiarity with corporate governance operations, patent renewals, insurance renewals, internal controls, and audit support.
• Strong analytical skills, including the ability to build reports, interpret data, identify trends, and present actionable recommendations.
• Excellent project management skills, with the ability to manage multiple workflows, deadlines, stakeholders, and recurring operational processes.
• Excellent interpersonal skills and ability to communicate clearly and effectively with internal and external stakeholders
• Passionate about testing new ideas and innovating to drive results.
• Technology-savvy; proficient in all Microsoft Office applications.
• High attention to detail, sound judgment, and ability to handle confidential and sensitive information.