Client Account Specialist

About Corgi Insurance

Corgi is building an AI financial infrastructure company

Tech description:

## Tech Stack

### Languages
- TypeScript/TSX
- Go

### Tools
- TS: Bun/Node, Turborepo, Biome
- Go: Wire
- DB: Postgres (PlanetScale ❤️)

### Key Libraries
- TS: React, NextJS, Drizzle, Resend
- Go: GORM, Gin, Mux

Job description:

We're hiring a Client Account Specialist to own billing accuracy and the client experience around it — making sure every property manager on our platform gets clear, correct, on-time billing.

**What You'll Do**

_Billing & client support_

* Act as the primary billing contact for property managers.
* Update our Insurance Operating System (IOS) to reflect client requests and changes.

_Accuracy & revenue_

* Keep billing structures in the IOS accurate.
* Spot revenue-flow improvements and work with engineering to ship them.
* Build dashboards that show leadership how billing is performing.

_Process & enablement_

* Create training videos and tools to improve the client billing experience.
* Write playbooks for billing support, validation, and troubleshooting.
* Standardize processes to prevent workflow breakdowns.

**What We're Looking For**

* Sharp attention to detail and a strong instinct for data integrity.
* Can explain technical and billing issues clearly to non-technical people.
* Proactive, organized, and takes ownership.
* Comfortable in-person, 5 days/week, in a fast-paced startup.

**Compensation & Growth**

* Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs.
* Fast-tracked salary growth for strong performers.