Case Management Assistant - Bilingual (Spanish/English)

Core-VA Solutions is seeking a detail-oriented and compassionateCase Management Assistant to provide essential remote support. This role plays a critical part in ensuring individuals receiving long-term care services have timely access to the resources, supports, and documentation they need. The ideal candidate is bilingual inSpanish and English, highly organized, and passionate about serving individuals with disabilities and their families. Experience in a health or human services setting is strongly preferred.

Key Responsibilities:

• Organize andmaintain case files, records, service plans, and related documentation while ensuringcompliance, confidentiality, and secure handling of sensitive information.
• Schedule and coordinate appointments, referrals, service authorizations, annual reviews, and follow-ups to ensuretimely access to services and supports.
• Act as aliaison between clients, families, service providers, and community organizations — facilitating communication in bothEnglish and Spanish as needed.
• Assist in developing,monitoring, andupdating individualized service plans, tracking deadlines, renewals, and progress to keep the case management team informed.
• Monitor compliance with state, and agency-specific regulations forservice delivery anddocumentation standards.
• Collaborate with healthcare providers, therapists, and service coordinators to ensure clients receiveholistic, person-centered care.
• Prepare andsubmit reports on client progress, service utilization, and outcomes to maintaincompliance andtransparency.
• Support case managers in resolvingcare-related concerns and addressing barriers to accessing required services.
• Communicate effectively withSpanish-speaking clients and families, providing interpretation and translation support to ensure equitable access to services.
• Provide feedback toimprove workflows, service delivery processes, and overallclient satisfaction.

Experience:

• 2 years of proven experience as aCase Management Assistant or in a similaradministrative role.
• Experience withscheduling, documentation, reporting, and coordination tasks in a healthcare or social services setting.

Skills & Other Requirements:

• Bilingual – Spanish and English required (written and verbal).
• Experience working withUS-based clients is required.
• Strong organizational skills with meticulous attention to detail.
• Proficiency in case management software, Microsoft Office, or similar tools.
• Excellent interpersonal and communication skills with a client-first mindset.
• Ability to maintain strictconfidentiality and handle sensitive information with professionalism.
• Ability to work both independently and collaboratively in a fast-paced environment.

What we offer:

• Starting rate: $7/hour (based on experience and qualifications)
• 100% remote / work-from-home setup
• Paid time off (PTO)
• US public holidays observed
• Training and support system to help you build confidence and work independently
• A collaborative, respectful work environment — we value trust, autonomy, and open communication
• Long-term opportunity with a stable and growing agency