Contract Administrator

Overview

Responsibilities

Address Management

• Update and maintain customer address records to ensure accurate rebate processing and payment delivery
• Validate customer information and support annual customer record reviews
• Verify and manage rebate check matching and hold processes for invoice-based rebate programs
• Track, monitor, and support the mailing of rebate checks
• Maintain accurate customer and rebate-related records

Rebate Processing

• Perform simplified manual rebate calculations for programs with straightforward discount and rebate structures
• Verify rebate calculations for completeness and accuracy
• Support rebate payment processes and tracking activities
• Assist with identifying and resolving rebate-related discrepancies

Rebate Engine Testing & Validation

• Support rebate engine testing initiatives by running reports and validating test results
• Compare rebate engine outputs to reporting and source data to ensure accuracy
• Analyze test results and identify discrepancies or inconsistencies
• Document findings and communicate issues to the appropriate teams
• Assist with process improvements related to rebate calculations and automation

Process Documentation & Operational Support

• Create and maintain clear, accurate, and up-to-date process documentation
• Support standardization of procedures and knowledge-sharing across the team
• Document workflows, best practices, and process updates
• Assist with operational reporting, tracking, and administrative activities as needed

Required Qualifications

• Strong attention to detail and accuracy
• Analytical and problem-solving skills
• Experience working with spreadsheets, reports, and data validation processes
• Ability to organize and prioritize multiple tasks effectively
• Strong written and verbal communication skills
• Ability to work independently and meet deadlines
• Strong documentation and process management skills
• Customer data maintenance, administrative, or operational support experience

Preferred Qualifications

• Experience with rebate administration, payment processing, or financial operations
• Experience performing data validation, reconciliations, or reporting activities
• Advanced Microsoft Excel skills
• Experience supporting testing, reporting, or system validation projects
• Background in accounting, finance, business operations, or customer support