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Consumer Service Operations Representative 1
HireTalent
🌏 Worldwide
Remote
Entry level
4 months ago
- Microsoft Outlook
4 months ago
Not enough detail in this posting to match
Overview
We are seeking a Consumer Service Operations Representative I to support daily operations across multiple service functions. This is an entry‐level role focused on administrative, clerical, and customer support activities. The position involves routine, structured work and operates within clearly defined guidelines, policies, and quality standards, with close supervision.This role is ideal for candidates with strong communication skills, attention to detail, and a passion for delivering excellent customer experiences.
Responsibilities
- Perform administrative, clerical, and operational support tasks
- Provide customer service and resolve routine customer inquiries and issues
- Support service functions such as enrollment and eligibility, claims processing, client services, and call center operations
- Investigate and assist with settling claims and service requests within defined guidelines
- Accurately enter and manage data and documentation
- Manage multiple tasks and priorities while meeting quality and productivity standards
- Communicate clearly and professionally with internal teams and customers
- Follow established policies, procedures, and workflows
Required Qualifications
- 2 years of administrative experience, including typing and data entry
- Previous customer service experience
- Excellent verbal and written communication skills
- Ability to manage multiple or competing priorities
- Proficiency with Microsoft Outlook and Word
- Strong attention to detail and organizational skills
- Passion for contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- High School Diploma
- Previous call center or phone‐based customer service experience
- Medical patient scheduling experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Consumer Service Operations Representative 1 · HireTalent