Community Referral Outreach Coordinator

Ellie Mental Health - 192

🇺🇸 United States

On-site

3 months ago

$30 / hour

Salesforce CRM
CRM

Pension

3 months ago

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Benefits:

401(k)
Flexible schedule
Training & development

Ellie Mental Health is seeking a professional, personable, and highly self-directedCommunity Referral Outreach Coordinator to manage an assigned portfolio ofhealthcare and community referral sources throughout the Ann Arbor area through recurring in-person visits, relationship development, and consistent follow-up. This is not a social media, event planning, or office-based marketing position. The right person should enjoy being out in the community, walking into professional offices, meeting new people, and developing relationships over time.
Who You Will Be Visiting

Our referral network includes organizations that regularly interact with individuals and families who may benefit from outpatient mental health services, including:

Primary care and family medicine practices
Pediatric offices
Specialty medical practices
Health system clinics and departments
Behavioral health and counseling organizations
Psychologists, psychiatrists, and other mental health professionals
Schools, colleges, and educational organizations
Community and nonprofit organizations
Selected allied health and wellness providers

The objective is to move beyond simply delivering materials and develop ongoing professional relationships so referral partners understand who Ellie Mental Health serves, how to refer individuals to us, and how we may be able to help when a mental health need arises.

Doctor Referral Institute Program

Ellie Mental Health partners withThe Doctor Referral Institute (DRI) to provide the structure, training, coaching, and outreach methodology for this role. The coordinator will follow the outreach cadence and relationship-development process established through the DRI program.

Key Responsibilities

Actively manage and grow a portfolio of healthcare and community referral source relationships
Conduct recurring in-person visits to assigned referral sources according to the outreach cadence established through the DRI program
Develop professional relationships with physicians, medical office staff, school personnel, behavioral health professionals, community organizations, and other referral partners
Educate referral partners about Ellie Mental Health services, specialties, availability, and referral processes
Deliver approved Ellie Mental Health information and marketing materials
Learn each organization’s needs and referral process and maintain appropriate follow-up between visits
Documentevery outreach visit promptly and accurately in the DRI Salesforce CRM, including the person contacted when known, materials provided, relevant discussion, outcome, and appropriate follow-up
Maintain the CRM as thecomplete and current record of outreach activity so the status and history of each referral relationship can be clearly understood
Attend the required weekly Doctor Referral Institute coaching call
Participate in periodic check-ins with Ellie leadership regarding outreach activity, opportunities, and challenges
Plan geographically efficient field routes to minimize unnecessary mileage and maximize time with referral sources.
Complete follow-up calls, emails, CRM documentation, and related administrative work within the allotted weekly schedule
Represent Ellie Mental Health professionally and positively throughout the community

What We Are Looking For

The right person is comfortable walking into professional offices, introducing themselves to people they do not already know, and building relationships over time. They must also be highly organized, disciplined about documentation and follow-up, and able to work independently within a structured outreach process.

Qualified candidates should have:

Strong interpersonal and professional communication skills
Excellent organization and follow-through
Ability to independently manage a recurring portfolio of referral relationships
Comfort using a mobile CRM and other technology while working in the field
Reliable transportation for recurring in-person visits throughout the Ann Arbor area
Availability during normal weekday healthcare and business hours
Ability to attend the required weekly DRI coaching call
Ability to efficiently organize multiple community visits within a limited weekly schedule

Prior experience in healthcare outreach, physician relations, behavioral health, medical sales, business development, community relations, marketing, referral development, or another relationship-based position is preferred.

Healthcare or behavioral health experience is helpful but isnot required for the right candidate with strong relationship building, communication, organization, and follow-through skills.

Schedule and Compensation

This is apart-time W2 position of approximately 10 to 12 hours per week.

Hours are flexible but will primarily occur during normal weekday business hours when healthcare offices, schools, and community organizations are open.

Compensation is $30 per hour.

Field visits should be organized efficiently and grouped geographically so working time can be focused on developing referral relationships rather than unnecessary time in transit.

Why This Role Matters

Strong relationships with healthcare providers and community partners make it easier for people to find mental health care when they need it. This role helps Ellie become a trusted local resource and helps referral partners connect individuals and families with appropriate outpatient mental health services.

Community Referral Outreach Coordinator · Ellie Mental Health - 192

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