Presque Isle: Guest Services Team Member

Join Team Outsider’s Guest Services Team!

Are you passionate about creating unforgettable first impressions and delivering exceptional hospitality? Do you thrive in a fast-paced environment where you can connect with people from all walks of life? Join Team Outsider's Guest Services Team and help us create a welcoming and extraordinary experience for every guest at our growing network of campgrounds!

Why You’ll Love This Job:

• Be the Face of Hospitality: Greet guests with a warm smile and ensure their stay is seamless and enjoyable from check-in to check-out.
• Mix It Up: Enjoy a diverse role with a mix of guest interaction, phone communication, reservation management, and store operations.
• Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.
• Grow with Us: Develop your customer service and problem-solving skills with a fast-growing company in the outdoor industry.

About the Role:

As a Guest Services Team Member, you'll be the heart of our campground's hospitality experience. You'll welcome guests, answer their questions, assist with reservations and check-ins, handle store sales, and ensure a smooth and enjoyable stay for everyone who visits. Your friendly demeanor and passion for customer service will make a lasting impression and create a welcoming atmosphere for all.

What You’ll Do:

• Welcome with a Smile: Greet guests with enthusiasm, answer their questions, and assist with check-ins and check-outs.
• Be a Problem Solver: Address guest inquiries and concerns with professionalism and efficiency.
• Handle with Care: Follow procedures for reservations, store sales, and cash handling.
• Keep it Organized: Maintain a clean and organized front office and store area.
• Promote the Experience: Share information about local attractions, campground activities, and special offers.
• Team Player: Collaborate with your fellow team members to deliver exceptional guest experiences.

What We’re Looking For:

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.
• Team Player: Collaborative and supportive team member.

Physical Requirements:

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of time.
• Must be able to stand for long periods of time (up to 80%).
• Must be able to bend, stoop, kneel, crouch, and climb.

If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.

About Team Outsider

We’re on a mission to be the most hospitable team in the world!

At Team Outsider, we’re on a mission to be the most hospitable team in the world. We believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day.

Our values guide everything we do:

• We put our team first: We believe that the most important hospitality we extend is to our team members.  The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time.  We are committed to exemplifying that they've made the right decision.
• We get better every day: We’re always growing, learning, and ready to drive change.  When we stumble, we admit fault and get back on our feet.  We are in the constant pursuit of excellence..
• We are steadfastly resourceful: We do more with less and will do everything it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate.  Their success is our success, and we want to see them win.