Spa/Locker Room Attendant

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Key Responsibilities 

Member Experience 

• Deliver exceptional service to Members and Guests at all times.  

• Welcome Members warmly by name whenever possible and create a friendly, engaging environment through genuine conversation.  

• Build positive relationships with Members byanticipating needs and providing personalized service.  

• Escort spa guests throughout the locker room and spa facilities while explaining amenities and services.  

• Ensure Members feel comfortable, relaxed, and cared for throughout their visit.  

Juice & Smoothie Bar / Lounge Service 

• Operate the Ladies Lounge juice and smoothie bar.  

• Prepare smoothies, juices, coffees, teas, and other beverages according to Club standards.  

• Take food and beverage orders accurately and provide attentive lounge service.  

• Maintain cleanliness, organization, and inventory of the beverage station.  

• Deliver prompt, courteous service whilemaintaining presentation standards.  

Spa & Locker Room Operations 

• Maintain impeccable cleanliness throughout the locker room, spa, lounge, treatment rooms, showers, vanities, restrooms, and outdoor relaxation areas.  

• Restock towels, robes, sandals, lockers, toiletries, water, beverages, amenities, and retail displays throughout the day.  

• Remove soiled linens andmaintain organization of the linen room.  

• Ensure treatment rooms are properly reset and prepared between services.  

• Monitor facility appearance continuously and address cleanliness concernsimmediately.  

Team Support 

• Serve as a liaison betweenSpaCoordinator, Therapists, and Members by communicating schedule updates, member arrivals, special requests, and operational needs.  

• Assist therapists withroom turnovers and operational support to ensure appointmentsremain on schedule.  

• SupportSpa Coordinatorduring busy periods by answering phones,assisting Members, or directing guests as needed.  

• Assist with monthly linen and inventory counts.  

• Support fellow team members throughout the spa wheneveradditional assistance is needed.  

Operational Excellence 

• Work efficiently in a fast-paced environment whilemaintaining a calm, positive attitude.  

• Prioritize multiple tasks without sacrificing service quality.  

• Demonstrate initiative byidentifying tasks that need attention without waiting for direction.  

• Maintain all health, sanitation, and safety standards.  

• Performadditional duties as assigned.  

Skills & Qualifications 

• Previous hospitality, luxury service, restaurant, lounge, country club, or spa experience preferred.  

• Outstanding customer service and interpersonal skills.  

• Naturally outgoing personality with the ability to engage Members in friendly conversation whilemaintaining professionalism.  

• Strong multitasking, organization, and time management skills.  

• Ability to remain composed and productive during high-volume periods.  

• Self-motivated with excellent attention to detail.  

• Ability to work independently while contributing positively to a team environment.  

• Excellent verbal communication skills.  

• Professional appearance and demeanor.  

• Ability tolift up to 40 pounds and remain standing and walking for extended periods.  

• Flexible schedule, including weekends, evenings, and holidays.  

Core Competencies 

• Luxury Member Service  

• Relationship Building  

• Hospitality & Communication  

• Teamwork & Collaboration  

• Initiative & Accountability  

• Multitasking  

• Time Management  

• Organization  

• Adaptability  

• Attention to Detail  

• Professionalism Under Pressure  

Physical Requirements 

• Frequently stand and walk for extended periods.  

• Lift, carry, and move linens, supplies, and inventory up to 40 pounds.  

• Bend, reach, kneel, and perform repetitive cleaning and stocking tasks.  

• Work in both indoor and outdoor environments.  

Benefits
• Competitive Pay or Wage Range
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company’s good faith estimate of the hourly rate it expects to pay for this role is$18- $21and is based on applicable and specialized experience and location.

About Discovery Land Company 

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinctwith their own architectural styles, world-class amenities, andhigh levels of service. 
 

Wedon’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to thehighest of service standards. Every decision we make is driven by one fundamentalobjective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. 

We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - https://discoverylandco.com 

About the Project - The Madison Club 

The Madison Club is the most exclusive private residential community in La Quinta,California offering the finest golf and club facilities in an intimate and sophisticated setting. In this tradition, it is a place of effortless grace and charm. The ambiance is one of quiet sophistication,intimacy and understated luxury.  Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs - https://madisonclubca.com/