Collector II

Title: Collector II
Type: 6-Month Contract
Location: Wayne, New Jersey
Schedule: Onsite

Job Description:
A Collector is responsible for communicating consistently with the organization’s customer base in delinquent status to discuss and resolve their accounts to the department/organization’s satisfaction.

Responsibilities include but are not limited to:

• Skip-trace to obtain information to locate customers and/or collateral through low-level investigation.
• This includes researching credit reports, credit applications, and internet sites as warranted.
• Trouble-shoot to resolve customer issues.
• Update customer information to maintain viable points of contact with our customers.

Required Skills:

• Strong verbal and written communication skills. Excellent telephone skills.
• Good typing and PC skills.
• Ability to prioritize and organize assignments.
• Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook).
• Basic math skills.
• Ability to handle multiple tasks simultaneously.
• Detail oriented.

Required Experience:

• High School Diploma or GED and a minimum of 3-5 years’ experience in collections or call center environment.

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