Collection Specialist (Maternity cover)

Job Description

• Contact overdue customers by email or phone
• Process and review account adjustments
• Resolve client discrepancies and short payments
• Support customers in cases of missing or incorrect invoices, quality claim, etc.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with traders and sales
• Documenting the steps taken in the collection system GetPaid
• Preparing the weekly report for the assigned unit
• Support projects relevant to collections

• Bachelor's degree or in banking, finance, economy, accounting, or an Economic high school graduate with training in SKwP
• English: Native or fluent proficiency required. German/Italian would be highly considered as asset.
• Basic knowledge about finance/ accounting
• 1+ year of experience in collection/ AR/ accounting is a must
• Advanced  communication and teamwork skills
• Basic accounting knowledge esp. of billing and collections procedures, will be an advantage
• Good problem-solving and decision-making skills
• Ability to prioritize and manage multiple responsibilities
• Assertive, target-driven and autonomous work approach
• Commitment to excellent customer service