Collaboration Success Engineer

Our Client, an American Biotechnology company, is looking for a Collaboration Success Engineer for their Sunnyvale, CA/ Hybrid location.
 
Responsibilities:

• The Collaboration Success Engineer is a highly customer-facing technology consultant within the Collaboration Success Team.
• This role partners directly with internal customers to help build solutions with, adopt, and maximize value from our collaboration technologies, with a primary focus on SharePoint and Smartsheet.
• The engineer works independently to assess business needs, recommend solutions, support the migration from Box to SharePoint, and drive successful adoption of collaboration platforms including Smartsheet and Asana.
• This role is ideal for someone who combines strong technical knowledge with exceptional customer engagement skills.
• Approximately 90% of the role is customer-facing and requires confidence presenting to groups, facilitating workshops, and guiding stakeholders through technology decisions/solutions.
• SharePoint is the role’s primary technical focus.
• The Lead SharePoint Engineer will guide internal customers through SharePoint solution design, information architecture, governance, adoption, and migration from Box to SharePoint and OneDrive.
• The role will help customers determine where content belongs, how information should be structured, how access should be managed, and how SharePoint should work with the broader Microsoft 365 ecosystem.
• Approximately 45% of the role will focus on Smartsheet solutioning and customer consulting, including business-process discovery, workflow design, automation, reporting, dashboards, implementation, adoption, and optimization.
• The role will also advise and support customers using other collaboration and work-management technologies, including Asana. This is not a traditional back-end SharePoint administration role.
• Approximately 90% of the positions are customer-facing and requires a strong consulting presence, excellent facilitation and presentation skills, sound business judgment, and the ability to translate complex needs into practical, scalable solutions.
• The successful candidate will combine engineering depth with customer success, change leadership, and executive communication.

• 3–6 years of experience in SharePoint, Microsoft 365, collaboration technologies, customer success, consulting, or a related field.
• Experience gathering business requirements and translating them into practical technology solutions.
• Experience supporting or participating in content migration, collaboration, or digital workplace initiatives.
• Strong presentation, facilitation, and stakeholder engagement skills.
• Demonstrated ability to work independently and manage multiple customer engagements simultaneously
• Needs to be able to autonomously
• Facilitate discovery sessions
• Contribute to solution standards and best practices
• Share knowledge and collaborate with team members
• Serve as a trusted SharePoint and Smartsheet consultant
• Independently manages a portfolio of customer engagements from discovery through adoption.
• Builds trusted relationships with business stakeholders and becomes a go-to advisor for collaboration solutions.
• Successfully guides teams through Box-to-SharePoint migrations and platform adoption initiatives.
• Delivers measurable improvements in user adoption, process efficiency, and customer satisfaction.
• Consistently receives positive feedback for communication, consulting skills, and solution recommendations.
• Naturally curious and customer focused.
• Comfortable leading workshops, presentations, and stakeholder discussions.
• Able to simplify complex technology concepts for non-technical audiences.
• Self-directed and capable of managing work with minimal supervision.
• Passionate about helping customers achieve better business outcomes through technology.
• Excited to work across multiple collaboration platforms rather than focusing on a single technology stack.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities