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Operations Manager – Call Center Sales (Remote)

🇺🇸 United States

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$60,000.00 - $75,000.00

Operations Manager – Call Center Sales (Remote)

from 🇺🇸 United States

$60,000.00 - $75,000.00

Job Title:

Operations Manager – Call Center Sales (Remote)

Job Description

Join our award-winning “One Concentrix” team as an Operations Manager, for Call Center Sales! The Operations Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply.)

A NEWCAREER POWERED BY YOU 

 

Are you lookingfor a“workfromhome”career change withaforward-thinking globalorganizationthatnurtures a true people-first,inclusiveculture and a genuine sense of belonging?Would you like to join aFortune 500company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”awards every year? Then aremote "Operations Manager, Call Center Sales" position atConcentrixis therightplace for you! 

 

As aremote "Operations Manager, Call Center Sales", you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. 

 

CAREERGROWTHANDPERSONAL DEVELOPMENT 

 
This is a great“workfrom home”opportunitythat will allow you toreimagine an all-new career journey and develop “friends for life” at the same time.We’ll give you all the training,technologies,andongoingsupportyou’ll need tosucceed. Plus, at Concentrix, there’srealcareer (and personal) growthpotential. In fact,about 80% ofour managers and leaders have been promoted from within!That’s whywe offera range ofno-costlearning and leadership developmentprograms designedtoset you on your way tothe kind of careeryou’vealways envisioned. 

WHAT YOU WILL DO IN THIS ROLE   

 

Asa "Operations Manager, Call Center Sales"working from home, you will:  

  • Own overall sales performance (conversion, revenue, productivity) across assigned programs
  • Drive daily/weekly performance rhythms to ensure consistent execution
  • Identify performance gaps early (especially early tenure) and implement corrective actions
  • Partner with leaders to build strong pipelines and hit or exceed targets
  • Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
  • Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
  • Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
  • Reinforce a culture of accountability, urgency, and ownership
  • Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
  • Ensure coaching is documented, consistent, and tied directly to performance outcomes
  • Partner with Training to improve new hire readiness and early tenure success
  • Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
  • Identify opportunities to improve efficiency and productivity without sacrificing quality
  • Drive consistency in processes, communication, and execution across teams
  • Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
  • Translate client expectations into clear operational actions
  • Proactively communicate risks, opportunities, and progress

   

YOURQUALIFICATIONS 

 

Yourskills, integrity, knowledge, andgenuine compassion willdeliver valueand successwith everycustomerinteraction.Other qualifications for our "Operations Manager, Call Center Sales" (Remote)role include: 

 
  • 1+ year of experience as anOperations Manager orSales Operations Manager
  • 3–5 years of proven sales leadership experience in a call center or similar high-volume sales environment
  • Priorcall center sales experience is required
  • Outbound sales leadership experience preferred

Leadership skills
  • Demonstrated ability tocoach, mentor, and develop employees and leaders
  • Proven success in improving performance throughfeedback, accountability, and action planning
  • Ability to lead teams to achieve and exceedsales and service goals

Operational strengths
  • Strong ability toanalyze processes, improve workflows, and implement change
  • Effective atprioritizing, problem-solving, and executing in a fast-paced environment
  • Results-driven with a focus oncontinuous improvement

Communication and professionalism
  • Excellentverbal, written, and presentation skills
  • Ability to work well under pressure and maintain aprofessional demeanor
  • Flexible and adaptable in response to changing business needs

Additional requirements
  • High School Diploma or GED required;Associate’s degree preferred
  • Must be18 years of age or older
  • Must reside in theUnited States and have a validU.S. residential address
  • Must be willing to work aflexible schedule

       

    WHAT’S IN IT FOR YOU 
     

    One of our company’s Culture Beliefs says, “We champion our people.”That’s why we significantly invest in ourgame-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Andwe’ll invest in YOU to aid in your career path and in your personal development.Benefits available toeligible U.S. employees in thisrole include: 

      • The base salaryrange for this position is$60,000.00- $75,000.00 annually(pay rate will not be belowtheapplicable minimum wage),Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employeeassistance program (EAP),401(k) retirement plan, paid time off and holidays, and paidtraining days.  

      • DailyPay enrollment option to access pay "early," when you want it 

      • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals,LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarth Champions, and more 

      • Health and wellness programs with trained partners tohelppromote a healthy you 

      • Mentorship programs that support your rewarding career journey  

      • Work-from-home convenience with company-suppliedtechnologies 

      • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support 

      • Celebrations for Concentrix Day,Game-Changer Appreciation Day, Customer Service Week, World Clean UpDay, #MyOneEarthPromise, and more 

      • A range of otherperks and benefits

       

      REIMAGINE THE BEST VERSION OFYOU!  
       

      If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over440,000game-changers around the globe call Concentrix their “employer of choice.” 

       

       

      JOB AVAILABILITY  

        

      This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  The deadline to apply for this position is:  7/25/26.  

       

       

      Location:

      USA, NE, Work-at-Home

      Language Requirements:

      Time Type:

      Full time


      Physical and Mental Requirements:
       
      The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

       

      Equal Employment Opportunity:

      Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

       

      For more information regarding your EEO rights as an applicant, please visit the following websites:

      ·    English  

      ·   Spanish

      Accommodation:

      Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contactingapp.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

       

      Artificial Intelligence:

      As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

       

      Work Authorization:

       

      In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must reside in the United States or have a valid U.S. address for residence.  

       

      For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE

      by @maxrusakovic