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CMDB Dashboard Developer

Sunrise Systems Inc
🇺🇸 United States
On-site
Manager or above
3 weeks ago
  • ITIL
  • Configuration Management
  • SQL
  • Data Modeling
  • ETL
  • Power BI
  • Tableau
3 weeks ago
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Job Title: CMDB Dashboard Developer
Job Id :26-04484
Location: Coppell  ,TX
Duration: 06 months on W2 contract
 
Description :
 
Platform Expertise
 
  • 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
  • Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
  • Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
  • Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
 
Dashboard & Reporting Skills
 
  • Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
  • Create drill-down reporting and trend analysis capabilities.
  • Develop automated reporting and scheduled distribution of dashboards.
 
Data & Analytics Skills
 
  • Strong SQL and data analysis capabilities.
  • Experience with data modeling, ETL concepts, and integration reporting.
  • Ability to analyze large CMDB datasets and identify data quality issues such as:
  • Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies
 
Technical Competencies
 
  • Experience working with APIs, integrations, and external data sources.
  • Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
  • Understanding of service mapping and CI relationship structures.
 
Key Responsibilities
 
 
  • Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
  • Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
  • Develop executive-level reporting to demonstrate CMDB maturity and business value.
  • Document dashboard designs, data sources, KPI definitions, and reporting standards.
 
Preferred Qualifications
 
  • BMC Helix or Remedy certification.
  • ITIL Foundation certification.
  • Experience with Power BI, Tableau, or enterprise analytics platforms.
  • Knowledge of cloud infrastructure, service mapping, and discovery tools.
 
Success Criteria
 
  • Accurate, trusted CMDB reporting.
  • Improved visibility into CMDB health and data quality.
  • Executive dashboards that support operational and business decision-making.
  • Measurable improvement in CMDB governance, compliance, and adoption.
 
 
Contact:
Raghu: Raghu.m@sunrisesys.com | URL:www.sunrisesys.com
 
 

CMDB Dashboard Developer · Sunrise Systems Inc

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