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PF

Club Manager

Planet Fitness - South Alabama Group
šŸ‡ŗšŸ‡ø United States
On-site
Manager or above
49 months ago
  • CPR
49 months ago
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Job SummaryTheClub Manager will be responsible for the oversight of gym operations to ensure an exceptional ā€œJudgement Freeā€ member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities
  • Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
    Ā 
    • Schedule staff and ensure all shifts are covered.
  • Ā 
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFā€™s values and goals.
  • Ā Ā 
    • Resolve employee issues or concerns.
  • Ā 
    • Manage disciplinary/termination activities.
  • Ā 
  • Involved in all front desk related activities including:
    Ā 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Ā 
    • Check members into the system.
  • Ā 
    • New member sign-up.
  • Ā 
    • Take prospective members on tours.
  • Ā 
    • Facilitate all member requests, issues and questions.
  • Ā 
  • Ensure prompt opening/closing of gym.Ā 
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
    Ā 
    • Ensure safety of employees, members and club property.
  • Ā 
    • Determine and communicate equipment repair in a timely manner.
  • Ā 
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.Ā 
  • Authorize expenditures and refunds.
  • Prepare all HR related forms and send to Corporate Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Club Manager Ā· Planet Fitness - South Alabama Group

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