Client Support Specialist (Healthcare Facilities - B2B)

About Clipboard

Every shift, Covered.

Tech description:

ReactJS
Node.js
Javascript
Ionic
Mongo

Job description:

Read more about the role and apply directly from [here.](https://grnh.se/95f68d9b4us)

### **About Clipboard Health:**

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).\
We are a [YC Top Company](https://www.ycombinator.com/topcompanies/) with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.\
We are looking for your help to keep growing so we can serve more professionals and workplaces.\
To learn more about us, take a look at our website [here](https://www.clipboardhealth.com/careers).

### **About the Role**

Clipboard Health is looking for **highly motivated, customer-focused individuals** to join our team as **B2B Support Specialists (HCF Agents).** This is **not a traditional call center role**—you will be the **frontline account manager** for our **most valuable business clients: healthcare facilities (HCFs)**. Your job is to **proactively solve client issues, prevent churn, and ensure a seamless experience** for our customers.

We don’t measure success by **any 1-2 metric scores alone**—we care about **whether you truly solve problems** and help our business customers succeed.

### **What You’ll Do**

✅ **Own and resolve customer issues end-to-end** – Act as the primary support contact for healthcare facilities, handling **phone calls and emails with urgency and precision**.\
✅ **Prevent churn & drive retention** – Identify potential issues **before they escalate** and work closely with internal teams to **retain customers**.\
✅ **Engage in real-time problem-solving** – Handle **at least 30 calls and 15 email tickets daily**, ensuring that each customer interaction results in a **real solution, not just a quick fix**.\
✅ **Work independently in a fast-paced environment** – We seek **self-starters** who can **think on their feet** and don’t require micromanagement.

### **What We Look For**

✅ **Customer-Centric Mindset** – You genuinely care about helping customers and take **ownership of their problems**.\
✅ **Strong Communication Skills** – Clear, professional English **(both spoken and written)** is critical for success in this role.\
✅ **Proactive Problem-Solving** – You don’t just follow scripts—you **think critically** and find **long-term solutions** for customers.\
✅ **High Accountability** – We value people who **hold themselves to high standards** and consistently **deliver results**.

### **Who Can Apply?**

✅ **Experience Level:** Open to candidates **of all experience levels**—what matters most is **your ability to handle business customers professionally** and solve problems effectively.\
✅ **Education:** No specific degree required—we care about **what you can do, not just what’s on your résumé**.

## **Why Join Clipboard Health?**

✅ **100% Remote – Always.** Work from anywhere in the world.\
✅ **Fast-Paced Startup Environment.** Join a company that values \*\*curiosity, independence, and growth.\*\*\
✅ **A Hiring Process That Rewards Skills, Not Just Experience.** Every applicant gets **a fair shot**—our selection is based on **real-world problem-solving ability**, not just credentials.

## **System Requirements**

To succeed in this role, you must have:\
✅ A **reliable laptop/desktop** (no Chromebooks or Linux OS).\
✅ **Minimum 20 Mbps wired internet connection**.\
✅ **Wired headset** for clear communication.\
✅ A **quiet, distraction-free workspace**.\
✅ Stable **power and internet connectivity**.

### **Ready to Make an Impact? Apply Now!**

If you're **passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!**