Ecommerce Operations Executive

About Clinikally

India's Telemedicine Platform & Online Pharmacy for Dermatology Care

Tech description:

Job description:

**About Clinikally**

At Clinikally, we're building the future of personalized skincare through a full-stack digital health and commerce platform. We connect users with dermatologists, personalized treatment plans, and curated skincare products.

As we continue to scale, we're looking for a **Ecommerce Operations Executive** who is curious, analytical, and eager to work at the intersection of brands, commerce, operations, and growth.

**Role Overview**

As a **Ecommerce Operations Executive**, you will play a key role in managing and growing product categories across the Clinikally platform. You will work closely with brands, internal stakeholders, and cross-functional teams to drive category performance, improve customer experience, and support business growth.

This role offers hands-on exposure to category management, merchandising, brand partnerships, analytics, supply chain operations, and growth initiatives.

**Key Responsibilities**

Category Management & Merchandising

* Support the day-to-day management of assigned product categories.
* Monitor category performance, sales trends, inventory levels, and customer demand.
* Ensure product listings, pricing, content, and merchandising are accurate and optimized.
* Identify assortment gaps and opportunities for category expansion.

Brand & Vendor Management

* Coordinate with brand partners and vendors to ensure smooth execution of business initiatives.
* Assist in onboarding new brands and launching products on the platform.
* Build and maintain strong working relationships with external partners.

Analytics & Business Insights

* Track category performance metrics and prepare regular business reports.
* Analyze sales, inventory, pricing, and customer behavior data to identify actionable insights.
* Support decision-making through data-driven recommendations.

Marketing & Growth Initiatives

* Collaborate with marketing teams on category campaigns, promotions, launches, and growth initiatives.
* Support visibility and conversion optimization across platform channels.
* Assist in executing brand-led marketing activities and campaigns.

Supply Chain & Operations

* Coordinate with operations and supply chain teams to ensure product availability.
* Monitor stock health and help reduce stock-outs and excess inventory situations.
* Support process improvements to enhance operational efficiency.

**What We're Looking For**

* Bachelor's degree in Business, Commerce, Economics, Engineering, Pharmacy, Life Sciences, or a related field.
* 1+ years of experience in category management, e-commerce, consulting, operations, analytics, or business roles.
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder management abilities.
* High ownership, bias for action, and willingness to learn.
* Comfortable working in a fast-paced startup environment.
* Strong proficiency in Excel/Google Sheets.