Clinic Facilitator

Summary:

• Location: 200 Med Plaza, LA, CA, 90095
• Duration: 13 weeks

Responsibilities:

• Manage heavy phone lines while providing clear, courteous, and professional communication.
• Perform front desk check-in duties and greet patients upon arrival.
• Verify and update patient demographic and insurance information.
• Maintain a welcoming, organized, and efficient front office environment.
• Complete warm transfers by identifying callers’ needs, introducing them to the appropriate oncology sub-specialty, and ensuring a seamless handoff.
• Navigate the clinic phone system efficiently to direct calls to the appropriate department or provider.
• Schedule and coordinate clinic appointments, chemotherapy sessions, and related ancillary testing.
• Coordinate complex appointment needs while ensuring accuracy and timely communication.
• Provide administrative support to patients, families, providers, and other members of the care team.
• Maintain professionalism, confidentiality, and compassion when interacting with patients and families.