VS
Client Service & Relationship Manager
Veterans Sourcing Group
🇺🇸 United States
On-site
Manager or above
3 weeks ago
3 weeks ago
Duration: 12+ Months (Possible extension)
Location: New York, NY 10286
Onsite Role (4 days a week)
Responsibilities:
- 5-7 year experience
- Bachelor's Degree
- Can handle client service in high stress environment
- Client facing and Relationship management
- Will be Single point of contact
- Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions.
- Manage and respond to diverse client inquiries with confidence, accuracy, and a strong sense of urgency.
- Translate complex information into concise, client-friendly messaging tailored to the audience and situation.
- Build and maintain strong client relationships through proactive communication, responsiveness, and a high standard of service.
- Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.
- Operate effectively in a fast-paced environment while balancing multiple priorities and ensuring a consistent client experience.
- Partner across teams to gather information, align responses, and deliver seamless support to clients.
- Uphold professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.
Client Service & Relationship Manager · Veterans Sourcing Group