Client Service Advisor (Bilingual French)

Title: Client Service Advisor (Bilingual French)
Location: Montreal, QC
Duration: 09+ Months 

Introduction

We are seeking bilingual (French/English) client service professionals to join a Payment Systems Support team. In this entry-level technical support role, you'll be the first point of contact for clients, providing exceptional service in a fast-paced environment. You will assist and train customers with online business banking issues, often working with clients who may be upset or concerned, requiring patience, professionalism, and excellent communication skills.

Required Skills & Qualifications

• Fluent in French (written and verbal) with strong English skills; must be able to write French professionally.
• Previous experience in a fast-paced call center or customer service role.
• Strong client service skills with the ability to handle difficult or upset clients professionally.
• Proficiency with multitasking in technical environments – working with multiple screens and tools at once.
• Technical aptitude and ability to learn proprietary systems quickly.
• Excellent communication and problem-solving skills.
• Prior work experience at client or in client's industry.

Preferred Skills & Qualifications

• Experience in a banking or financial services environment.
• Familiarity with AWS telephony tools and ServiceNow ticketing system.

Day-to-Day Responsibilities

• Serve as the first-line technical support for payment systems, assisting clients across North America.
• Answer approximately 20 calls per day (average 15–20 minutes each).
• Troubleshoot and resolve issues related to payment transactions, account activity, and system access.
• Use multiple tools and screens simultaneously to assess data, check client profiles, and resolve incidents.
• Log and track issues using a ticketing system and telephony tools.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate records and follow established protocols.

Company Benefits & Culture

• Training: 2 weeks, fully remote.
• Work Environment: Fully remote, with the option to work onsite in Montreal if preferred.

For immediate consideration please click APPLY to begin the screening process with Alex.