AC
Client Onboarding Analyst
APN Consulting Inc
Location not stated
3 weeks ago
- AML
- KYC
- CRM
- Microsoft Office Applications
- Excel
- CAMS
3 weeks ago
Location: Chandigarh
Duration: FTE
Position Summary
As a member of the Client Onboarding team, the Client Onboarding Analyst helps ensure the front-to-back client onboarding lifecycle is managed in accordance with the existing risk and control framework. The Analyst reviews new account applications, performs AML-KYC checks and due diligence, opens exchange, bank, and registry accounts, and configures client data onto company systems with a high standard of data integrity. Working in partnership with the Risk and Compliance teams, the role applies AML, KYC, and BSA policies and procedures as part of day-to-day operations and helps develop and enhance the controls and infrastructure required to build a best-in-class Operations organization. The Analyst also works closely with the Commercial organization to maintain an extraordinary onboarding experience for customers.
This is a developing role suited to someone with 1–3 years of experience across client onboarding, system configuration, and KYC. It requires meticulous attention to detail, a control mentality, the ability to manage multiple workstreams across multiple platforms, and the capacity to learn quickly in a fast-paced environment.
Detailed Responsibilities by Category
1. Client Onboarding Lifecycle & Application Review
Summary: Execute the front-to-back client onboarding lifecycle in accordance with the existing risk and control framework.
- Review and analyze new account applications for AML-KYC compliance and market suitability.
- Verify that account documentation and supplemental requirements are complete, accurate, and internally consistent.
- Identify missing or incorrect information and follow through with applicants until a complete onboarding package is received.
- Track applications from receipt through due diligence, account opening, and system configuration.
- Maintain onboarding trackers, status notes, and supporting documentation suitable for audit, review, or handoff.
Summary: Apply AML, KYC, and BSA policies and procedures as part of day-to-day onboarding operations, in partnership with Risk and Compliance.
- Conduct AML-KYC checks and due diligence on prospective clients in line with established policy.
- Review supporting documentation, ownership structures, and identifying information for completeness and accuracy.
- Escalate potential red flags, discrepancies, and higher-risk cases to Risk and Compliance for determination.
- Partner with Risk and Compliance to ensure compliance procedures are understood, implemented, and executed consistently.
- Support compliance, market integrity, and operational integrity programs.
- Document due diligence steps, decisions, and supporting evidence to a standard that withstands audit and regulatory review.
Summary: Open the accounts each client requires and configure their data across company systems accurately.
- Open exchange, bank, and registry accounts as required for each client.
- Configure incoming client data onto company systems while ensuring the highest level of data integrity.
- Validate configuration against source documentation before accounts are made active.
- Learn to navigate and operate efficiently in proprietary systems and organization platforms, including a CRM and project management tools.
- Correct configuration errors and data quality issues identified during or after onboarding.
Summary: Deliver a clear, responsive onboarding experience for applicants and for commercial stakeholders.
- Arrange and facilitate introductory calls with applicants, walking them through account documentation and supplemental requirements.
- Answer applicant questions on process, documentation, and timelines, ensuring receipt of a complete onboarding package.
- Work closely with the Commercial organization to maintain an extraordinary onboarding experience for customers.
- Partner with other divisions to promote new client registration and system utilization.
- Communicate clearly and early about what can and cannot be achieved within proposed timelines.
Summary: Support existing Participants across account maintenance and general service requests.
- Manage ongoing Participant requests, including account maintenance and documentation updates.
- Add and remove Participant authorized users across the client's platform.
- Provide client service on general support and product inquiries.
- Support account invoicing, billing inquiries, and payment processing questions.
- Troubleshoot breaks and other requests from clients and from Commercial teams.
Summary: Coordinate across internal teams to deliver a smooth and seamless client experience.
- Coordinate with Operations management, Commercial, and Technology to ensure a smooth and seamless client experience.
- Identify and document client escalations, and support their resolution with Operations management and, where necessary, company leadership.
- Build working partnerships across functions to execute onboarding responsibilities effectively.
- Escalate issues and potential risk promptly and clearly rather than absorbing them.
Summary: Maintain and strengthen the documentation and controls that underpin onboarding.
- Follow and help enhance operational procedures and the existing risk and control framework.
- Contribute to internally and externally facing resource materials, how-to guides, and process documentation covering clients onboarding processes.
- Identify process transformation and automation opportunities and raise them to Operations management.
- Support AML-KYC knowledge sharing within the team as experience develops.
- Perform other administrative responsibilities, as needed.
Required Qualifications
- Bachelor's degree with 1–3 years of experience across client onboarding, system configuration, and KYC, or a closely related operations or client service function; background in a financial services related function preferred.
- Working understanding of AML, KYC, and BSA policies, controls, and analysis, with a clear desire to deepen that specialization.
- Proven attention to detail and the ability to manage new or complex data quickly, including under uncertainty.
- Exemplary organization and prioritization skills, with the ability to communicate effectively around what can and cannot be done within proposed timelines.
- Agility in managing multiple workstreams across multiple platforms.
- A control mentality with meticulous attention to detail, to both follow and enhance operational procedures.
- Effective communicator with an aptitude for building trusted relationships with internal and external clients.
- Ability to understand the wants and needs of clients and communicate effectively around them.
- Ability to learn quickly in a fast-paced environment and work well under pressure to achieve goals.
- Organized, with a systematic problem-solving approach and a strong sense of ownership and drive.
- Comfortable escalating issues and potential risk, and capable of moving between micro-technical detail and macro-level concepts.
- Proficiency across Microsoft Office applications, particularly Excel, with the desire and capacity to expand expertise across new applications as needed.
- A strong interest in environmental markets, sustainability, and the energy transition.
Preferred Qualifications
- CAMS certification, or a willingness to work toward it.
- Experience in a financial services, exchange, registry, or otherwise regulated market environment.
- Experience opening or administering exchange, bank, or registry accounts.
- Experience working in a CRM and in project management tools.
- Experience supporting compliance, market integrity, or operational integrity programs.
- Track record of building partnerships across functions to execute against shared responsibilities.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Client Onboarding Analyst · APN Consulting Inc